Direct Written Correspondence

Contact

Enquiry Routing

Departments and Subject-Line Routing

We use a single central email address across the company. Including the relevant department in your email subject line routes your message directly to the responsible team in Baghdad or Amman.

Subject: General enquiry

General and Administrative Enquiries

Company credentials, corporate correspondence, and general questions regarding Bright Care Medical operations in Iraq.

Email:

Response window: 1 to 2 business days (Sunday to Thursday).

Subject: Partnership enquiry

Manufacturer Partnerships

For foreign dietary supplement and medical device manufacturers evaluating Iraqi market representation and onboarding.

Email:

Please state company country and product category; no confidential attachments needed initially.

Subject: Medical information

Medical and Product Information

For doctors, clinic directors, and pharmacists requesting technical monographs, regulatory documentation as supplied by the manufacturer, or a medical-representative visit.

Email:

Intended for healthcare professionals in Iraq.

Subject: Logistics coordination

Orders, Service and Logistics

Account supply scheduling across our 18 covered provinces, Amman corridor shipment coordination, and device maintenance booking.

Email:

Coordinated between our Baghdad dispatch desk and Amman logistics team.

Operational Presence

Office Cities and Working Schedule

Bright Care Medical operates across two city hubs, coordinating commercial representation in Iraq with international freight staging in Jordan:

  • Commercial Office: Baghdad, Iraq (commercial management, medical information, and domestic regional dispatch).
  • Logistics Coordination: Amman, Jordan (supplier shipment consolidation and cross-border corridor scheduling).
  • Working Week: Sunday to Thursday, 09:00 to 17:00 (Baghdad and Amman local time).
  • Response Time: Written replies within 1 to 2 business days.

Write to Us by Email

Illustrative photo of a corporate reception lobby in natural daylight
Centralised written correspondence across our Baghdad and Amman teams.

Correspondence Guide

Contact Frequently Asked Questions

How quickly will I receive a reply to my email?

Every enquiry received during our Sunday-to-Thursday working week is reviewed and answered within 1 to 2 business days by the relevant functional desk.

Why do all departments share one email address?

Using one central address ensures no message is lost in an unmonitored mailbox while allowing our administrative coordinator to log and route each enquiry by subject line to partnerships, medical information, or logistics.

How can a clinic or pharmacy request a representative visit?

Send an email with the subject "Medical information", noting your clinic or pharmacy name, specialty, and city within our 18 covered provinces. Our regional supervisor will schedule a visit with the assigned representative.

Why is contact handled by email rather than a web form or messaging app?

Direct email preserves a complete written audit trail for regulatory, technical, and commercial correspondence without relying on third-party form processors, browser cookies, or chat trackers.

Privacy and Site Notice

This site sets no cookies, loads nothing from other sites, and has no trackers or web forms.

An email you send to us is used only to answer your enquiry and coordinate any follow-up you request.